Lync 2010 for Business Professionals

Lync 2010 for Business Professionals

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.5 Day (3.5 i nstructional hours)

Lync 2010

Course Number:BMK0012

Course Objective:

You will learn how to initiate and answer Lync voice calls, how to engage in instant messaging with colleagues, and how to setup, conduct and participate in online meetings.

Target Student:

This course is designed for business professionals who need to quickly learn the common features of Lync 2010. It is also suited for individuals who have us ed Office Communicator 2007 but a re mi grating to the l a test version – Lync 2010.

Course Objective:

To ensure success, students will need to be familiar with using or have equivalent knowledge of Microsoft Outlook 2007, 2010, Outlook Web Accessor Outlook WebApp, Office Communicator 2007, instant messaging, online meetings,or soft phone usage.

Course Outline

Lesson 1: Lync 2010 Configuration and Instant Messaging

Topic A: Signing into Lync
Topic B: Searching and adding Contacts
Topic C: Using the Action Bar
Topic D:UsingGroups
Topic E: Sorting Contacts
Topic F: Understanding Presence
Topic G: Setting Your Location
Topic H: Utilizing Activity Feeds
Topic I: Initiating an Instant Messaging Conversation
Topic J: Setting Up Personal Information
Topic K: Lab: Instant Messaging

Lesson 2: Conferencing

Topic A: Setting and Using a Personal Identification Number (PIN)
Topic B: Scheduling Meetings
TopicC: ConferencingOptions
Topic D: Joininga Conference
Topic E: Sharing Meeting Resources
Topic F: Managing Spontaneous Conferences
Topic G: Using Lync Attendee and Lync Web App
Topic H: Lab: Conferencing

Lesson 3: Voice

Topic A: Checking Call Quality
Topic B: Making Voice Calls
Topic C: Answering Calls
Topic D: Making Conference Calls
Topic E: Setting Up Voice Mail
Topic F:Using Call Forwarding and Simultaneous Ring
Topic G: Making Video Calls
Topic H: Lab: Prepare Lync 2010 To Make and Receive Voice Calls

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