Lync 2010 for Business Professionals

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.5 Day (3.5 i nstructional hours)

Lync 2010

Course Number:BMK0012

Course Objective:

You will learn how to initiate and answer Lync voice calls, how to engage in instant messaging with colleagues, and how to setup, conduct and participate in online meetings.

Target Student:

This course is designed for business professionals who need to quickly learn the common features of Lync 2010. It is also suited for individuals who have us ed Office Communicator 2007 but a re mi grating to the l a test version – Lync 2010.

Course Objective:

To ensure success, students will need to be familiar with using or have equivalent knowledge of Microsoft Outlook 2007, 2010, Outlook Web Accessor Outlook WebApp, Office Communicator 2007, instant messaging, online meetings,or soft phone usage.

Course Outline

Lesson 1: Lync 2010 Configuration and Instant Messaging

Topic A: Signing into Lync

Topic B: Searching and adding Contacts

Topic C: Using the Action Bar

Topic D:UsingGroups

Topic E: Sorting Contacts

Topic F: Understanding Presence

Topic G: Setting Your Location

Topic H: Utilizing Activity Feeds

Topic I: Initiating an Instant Messaging Conversation

Topic J: Setting Up Personal Information

Topic K: Lab: Instant Messaging

Lesson 2: Conferencing

Topic A: Setting and Using a Personal Identification Number (PIN)

Topic B: Scheduling Meetings

TopicC: ConferencingOptions

Topic D: Joininga Conference

Topic E: Sharing Meeting Resources

Topic F: Managing Spontaneous Conferences

Topic G: Using Lync Attendee and Lync Web App

Topic H: Lab: Conferencing

Lesson 3: Voice

Topic A: Checking Call Quality

Topic B: Making Voice Calls

Topic C: Answering Calls

Topic D: Making Conference Calls

Topic E: Setting Up Voice Mail

Topic F:Using Call Forwarding and Simultaneous Ring

Topic G: Making Video Calls

Topic H: Lab: Prepare Lync 2010 To Make and Receive Voice Calls

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